Frequently Asked Questions
How can I track my order?
Once your order has been shipped, you will receive a confirmation email with tracking information to monitor your delivery status.
What payment methods are accepted?
We accept major credit and debit cards as well as other secure online payment methods available during checkout.
Can I cancel my order?
Orders can only be canceled before they are processed for shipment. Once the order has been dispatched, cancellation may no longer be possible.
Can I return my order?
Yes, items can be returned within the applicable return period, provided they are unused, unworn, and returned in their original condition with all tags attached.
Do you offer exchanges?
Exchanges are currently not available. Customers may return their items and place a new order for a different size or product.
How long does delivery take?
Delivery times may vary depending on the destination country and shipping method selected during checkout.
Do you ship internationally?
Yes, DS Damat offers international shipping across selected European and global destinations.
What should I do if I receive a damaged or incorrect item?
If you receive a damaged, defective, or incorrect product, please contact customer support as soon as possible for assistance.
Can I combine multiple orders into one shipment?
Once orders are confirmed, they are processed separately and cannot always be combined into a single shipment.
Will I have to pay customs duties or import taxes?
Additional customs duties or import taxes may apply depending on the destination country and local regulations.
